DUGAZI PRIVACY POLICY

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Home DUGAZI PRIVACY POLICY

DUGAZI PRIVACY POLICY

INTRODUCTION

At Dugazi, we are deeply committed to protecting your privacy and maintaining the trust you place in us.
We craft exceptional products while leading with values of transparency, integrity, and customer-centricity.
As we continue to innovate in delivering premium lifestyle products, we combine progressive technology and practices with your privacy interests.

This Privacy Policy describes how Dugazi ("Dugazi", "we", "us", or "our") collects, uses, and protects your personal information when you interact with us through events, customer service, loyalty programs, our website (dugazi.com), or any other digital platforms (collectively, “Platforms”).

By using our Platforms or services, you acknowledge that we may collect, use, and disclose information in accordance with this Privacy Policy and applicable laws.

1. PERSONAL INFORMATION WE COLLECT

We collect information to provide you with exceptional products and services. The types of personal information we may collect include:

Contact Information

Name, surname, title
Email addresses and phone numbers
Shipping, billing, and physical addresses
Online identifiers
Communication preferences
How we collect: Directly from you during account registration, purchases, newsletter subscriptions, event registrations, or customer service interactions.

Transaction & Financial Information

Payment card details (last four digits)
Transaction history and purchase patterns
Order details, returns, and exchanges
Gift card and promotional code usage
Alternative payment method information
How we collect: During purchase transactions through secure payment processors and transaction records.

Profile & Preference Information

Demographic information (age range, gender)
Style preferences and size information
Product ratings and reviews
Wishlist and favourites
Communication and marketing preferences
How we collect: Through account settings, purchase behavior, surveys, and direct communications.

Technical & Device Information

IP address and device identifiers
Browser type and version
Operating system and device model
Browsing patterns and website interactions
Cookie and pixel data
Location data (with consent)
How we collect: Automatically through our Platforms using cookies, pixels, and similar technologies.

Communication Information

Customer service interactions
Chat and email correspondences
Call recordings (with notice)
Social media interactions
User-generated content
How we collect: Through customer support channels, social media, and direct communications.

2. HOW WE USE YOUR PERSONAL INFORMATION

We process your personal information for the following purposes:

To Provide Our Products & Services

Process orders and manage transactions
Deliver products and services
Handle returns, exchanges, and refunds
Provide customer support
Manage loyalty program benefits
Authenticate transactions and prevent fraud
Legal Basis: Contract performance and legitimate interests

To Enhance Your Experience

Personalize product recommendations
Customize website and app experiences
Remember preferences and settings
Provide relevant content and offers
Improve service quality
Legal Basis: Legitimate interests and consent

For Marketing & Communications

Send promotional emails and SMS
Provide product updates and news
Conduct market research and surveys
Display targeted advertisements
Manage promotional campaigns and contests
Legal Basis: Consent and legitimate interests

For Business Operations

Analyze business performance
Conduct research and analytics
Improve products and services
Ensure platform security
Comply with legal obligations
Legal Basis: Legitimate interests and legal compliance

For Legal & Security Purposes

Prevent fraud and unauthorized access
Enforce terms of service
Comply with legal requirements
Protect intellectual property rights
Ensure customer and employee safety
Legal Basis: Legal compliance and legitimate interests

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. However, we may share it under the following circumstances:

Service Providers

Payment processors and financial institutions
Shipping and logistics partners
Technology and cloud service providers
Marketing and advertising agencies
Customer service providers
Data analytics companies

Business Partners

Co-marketing partners (with consent)
Professional service providers
Third-party integrations (with consent)

Legal Requirements

Government agencies and regulators
Law enforcement authorities
Courts and legal proceedings
Compliance with legal obligations
Protection of rights and interests

Business Transfers

Corporate reorganizations
Mergers and acquisitions
Asset transfers
Bankruptcy proceedings

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Retention Periods:

Account information: Duration of account plus 3 years
Transaction records: 7 years from transaction date
Marketing communications: Until opt-out plus 2 years
Customer service records: 3 years from last interaction
Technical data: 2 years from collection

5. YOUR PRIVACY RIGHTS

Under Indian data protection laws, you have the following rights:

Access & Portability

Request access to your personal information
Obtain a copy of your data in a structured format
Transfer your data to another service provider

Correction & Updates

Correct inaccurate personal information
Update incomplete information
Modify preferences and settings

Deletion & Erasure

Request deletion of personal information
Withdraw consent for processing
Object to certain types of processing

Marketing Preferences

Opt out of marketing communications
Manage communication preferences
Control targeted advertising

6. SECURITY MEASURES

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

End-to-end encryption for sensitive data
Secure data transmission protocols
Regular security assessments and audits
Multi-factor authentication systems
Advanced threat detection and monitoring

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience.
For detailed information, please refer to our Cookie Policy.

Types of Cookies We Use:

Essential cookies for website functionality
Performance cookies for analytics
Preference cookies for personalization
Marketing cookies for advertising

Managing Cookies:
You can control cookies through your browser settings or our cookie preference center.

8. CHILDREN’S PRIVACY

Our services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If you believe we have collected data from a minor, please contact us immediately.

9. THIRD-PARTY LINKS

Our Platforms may contain links to third-party websites or services.
We are not responsible for the privacy practices of these third parties.
We encourage you to review their privacy policies before providing any personal information.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
We will notify you of material changes through: