DUGAZI SHIPPING POLICY

1. SHIPPING

Delivery Locations

• We currently deliver only within India.

Standard Delivery

• 5–7 business days

• For remote areas, delivery may take longer

• Free shipping on all orders above ₹999

• ₹100 shipping charge on orders below ₹999

Same-Day Delivery

• Available only in Mumbai

• Order by 2:00 PM for same-day delivery

• Perfect for gifting and urgent requirements

Next-Day Delivery

• Available only in Mumbai

• Order by 8:00 PM for next-day delivery

• Ideal for special occasions

2. DELIVERY PROCESS

Order Processing

• Order Confirmation: Immediate email confirmation

• Processing Time: 24–48 hours for regular items

• Quality Check: Every item inspected before dispatch

• Packaging: Premium, sustainable packaging materials

Tracking & Support

• Real-Time Tracking: Via website, app, SMS, and email

• Proactive Communication: Updates for any delivery delays

• Delivery Flexibility: Option to reschedule delivery if needed

• Multiple Attempts: Up to 2 delivery attempts included

3. PACKAGING & PRESENTATION

Sustainable Packaging

• Eco-Friendly Materials: Recyclable and biodegradable packaging

• Minimal Waste: Optimized packaging design

• Carbon Neutral: Offset carbon footprint for all shipments

• Reusable Elements: Packaging designed for reuse

Gift Packaging

• Gift Wrapping: Available for all orders (₹100 chargeable)

• Personalized Messages: Option to include custom gift notes

• Gift Receipts: Price-hidden receipts for gift recipients