Welcome to Dugazi, where exceptional craftsmanship meets contemporary design. These Terms of Service ("Terms") govern your use of the Dugazi website (dugazi.com) and services (collectively, "Platform") operated by Dugazi.
By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy.
These Terms may be updated from time to time. Your continued use of the Platform after any changes indicates your acceptance of the updated Terms.
1. ABOUT DUGAZI
Company Details: Dugazi Registered Office: 703, Basera Society, Azad Nagar, Andheri (west), Mumbai - 53 Email: legal@dugazi.com Phone: 7400431725
2. ELIGIBILITY AND ACCOUNT REGISTRATION
ELIGIBILITY
Account holder on the platform shall be of at least 18 years of age
You must have the legal capacity to enter into binding contracts
Use of the Platform by minors (under 18) requires parental consent and supervision
ACCOUNT REGISTRATION
Provide accurate, complete, and current information
Maintain the confidentiality of your account credentials
Notify us immediately of any unauthorized access
You are responsible for all activities under your account
One person may maintain only one active account
ACCOUNT TERMINATION
You may deactivate your account at any time through account settings
We may suspend or terminate accounts for Terms violations
Upon termination, access to account-specific features will be discontinued
Purchase history and transaction records will be retained as per legal requirements
3. PLATFORM USAGE GUIDELINES
PERMITTED USES
Browse and purchase products for personal use
Create and manage wish lists and favourites
Participate in loyalty programs and promotions
Engage with customer support services
Share reviews and feedback in accordance with community guidelines
PROHIBITED ACTIVITIES
Use the Platform for any unlawful purposes
Attempt to gain unauthorized access to systems or accounts
Engage in fraudulent activities or misrepresent information
Copy, reproduce, or distribute Platform content without authorization
Use automated systems (bots, scrapers) to access the Platform
Interfere with Platform functionality or other users' experiences
Post inappropriate, harmful, or offensive content
Violate intellectual property rights
USER-GENERATED CONTENT
You retain ownership of content you submit
You grant Dugazi a worldwide, royalty-free license to use your content for business purposes
Content must comply with community guidelines and applicable laws
We reserve the right to remove inappropriate content
You are responsible for the accuracy and legality of your submissions
4. PRODUCTS AND SERVICES
PRODUCT INFORMATION
We strive to display accurate product information and images
Colors may vary due to monitor settings and photographic conditions
Product specifications are subject to change without notice
Availability is subject to inventory and may change without notice
PRICING
All prices are in Indian Rupees (INR) unless otherwise stated
Prices include applicable taxes (GST) unless specifically excluded
Promotional pricing is subject to terms and conditions
We reserve the right to correct pricing errors
Price changes do not affect confirmed orders
PRODUCT AVAILABILITY
Product availability is updated regularly but not guaranteed
Limited edition and seasonal items may have restricted availability
Pre-order items may have different delivery timelines
Out-of-stock items may be backordered with customer consent
5. ORDERING AND PAYMENT
ORDER PROCESS
Add items to shopping cart and proceed to checkout
Provide accurate shipping and billing information
Review order details before finalizing payment
Order confirmation will be sent via email
Orders are subject to acceptance and inventory availability
PAYMENT METHODS
Credit Cards: Visa, Mastercard, American Express, RuPay
Debit Cards: All major Indian banks
Digital Payments: UPI, Net Banking, Digital Wallets
Cash on Delivery: Available for selected pin codes
PAYMENT SECURITY
All transactions are processed through secure, encrypted connections
Payment information is handled by certified payment processors
We do not store complete payment card information
Suspicious transactions may be flagged for verification
Fraudulent activity will be reported to authorities
ORDER MODIFICATIONS
Orders can be modified within 30 minutes of placement
Modification requests are subject to processing status
Some changes may not be possible after payment authorization
Contact customer support for assistance with modifications
6. SHIPPING AND DELIVERY
Please refer to our Shipping Policy. Link to our shipping policy.
7. RETURNS AND EXCHANGES
Please refer to our Return & Exchange Policy. Link to our return & exchange policy.
8. WARRANTIES AND GUARANTEES
PRODUCT WARRANTY
All products covered by manufacturer warranty
Warranty periods vary by product category
Warranty covers manufacturing defects only
Normal wear and tear not covered
Warranty claims require proof of purchase
QUALITY GUARANTEE
Products meet specified quality standards
Defective products replaced or refunded
Quality issues reported within 5 days of delivery
Professional assessment may be required for quality claims
SATISFACTION GUARANTEE
Hassle-free returns for unsatisfied customers
Customer service support for resolution
Commitment to customer satisfaction excellence
9. INTELLECTUAL PROPERTY
DUGAZI INTELLECTUAL PROPERTY
All Platform content is protected by intellectual property laws
Dugazi trademarks, logos, and designs are proprietary
Unauthorized use of intellectual property is prohibited
Content includes text, images, videos, and software
LIMITED USE LICENSE
Permission granted for personal, non-commercial use
No reproduction or distribution without written consent
License terminates upon Terms violation
Commercial use requires separate licensing agreement
Unsubscribe option available in all marketing emails
Preference management through account settings
Respect for communication preferences
11. LIABILITY AND DISCLAIMERS
LIABILITY LIMITATIONS
Liability limited to purchase price of products
No liability for indirect or consequential damages
Force majeure events exclude liability
Customer responsible for proper product use
DISCLAIMERS
Products sold "as is" with specified warranties
No guarantees beyond stated warranties
Platform availability subject to maintenance and updates
Third-party content not endorsed by Dugazi
12. DISPUTE RESOLUTION
GRIEVANCE REDRESSAL
Customer service first point of contact
Escalation process for unresolved issues
Dedicated grievance officer for complex matters
Response commitment within 48–72 hours
GENERAL PROVISIONS
ENTIRE AGREEMENT
These Terms constitute complete agreement
Previous agreements superseded
Modifications only in writing
Integration of all policies and terms
SEVERABILITY
Invalid provisions do not affect remainder
Modified provisions interpreted reasonably
Terms remain enforceable where possible
ASSIGNMENT
Terms binding on successors and assigns
Customer cannot assign without consent
Dugazi may assign rights freely
Business transfers included
CONTACT INFORMATION
Customer Service: Email: support@dugazi.com Phone: +91 7400431725 Hours: Monday–Saturday, 10:00 AM – 8:00 PM IST
These Terms of Service are effective as of the last updated date. By using the Dugazi Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
