DUGAZI TERMS OF SERVICE

INTRODUCTION

Welcome to Dugazi, where exceptional craftsmanship meets contemporary design. These Terms of Service ("Terms") govern your use of the Dugazi website (dugazi.com) and services (collectively, "Platform") operated by Dugazi.

By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy.

These Terms may be updated from time to time. Your continued use of the Platform after any changes indicates your acceptance of the updated Terms.

1. ABOUT DUGAZI

Company Details:
Dugazi
Registered Office: 703, Basera Society, Azad Nagar, Andheri (west), Mumbai - 53
Email: legal@dugazi.com
Phone: 7400431725

2. ELIGIBILITY AND ACCOUNT REGISTRATION

ELIGIBILITY

• Account holder on the platform shall be of at least 18 years of age

• You must have the legal capacity to enter into binding contracts

• Use of the Platform by minors (under 18) requires parental consent and supervision

ACCOUNT REGISTRATION

• Provide accurate, complete, and current information

• Maintain the confidentiality of your account credentials

• Notify us immediately of any unauthorized access

• You are responsible for all activities under your account

• One person may maintain only one active account

ACCOUNT TERMINATION

• You may deactivate your account at any time through account settings

• We may suspend or terminate accounts for Terms violations

• Upon termination, access to account-specific features will be discontinued

• Purchase history and transaction records will be retained as per legal requirements

3. PLATFORM USAGE GUIDELINES

PERMITTED USES

• Browse and purchase products for personal use

• Create and manage wish lists and favourites

• Participate in loyalty programs and promotions

• Engage with customer support services

• Share reviews and feedback in accordance with community guidelines

PROHIBITED ACTIVITIES

• Use the Platform for any unlawful purposes

• Attempt to gain unauthorized access to systems or accounts

• Engage in fraudulent activities or misrepresent information

• Copy, reproduce, or distribute Platform content without authorization

• Use automated systems (bots, scrapers) to access the Platform

• Interfere with Platform functionality or other users' experiences

• Post inappropriate, harmful, or offensive content

• Violate intellectual property rights

USER-GENERATED CONTENT

• You retain ownership of content you submit

• You grant Dugazi a worldwide, royalty-free license to use your content for business purposes

• Content must comply with community guidelines and applicable laws

• We reserve the right to remove inappropriate content

• You are responsible for the accuracy and legality of your submissions

4. PRODUCTS AND SERVICES

PRODUCT INFORMATION

• We strive to display accurate product information and images

• Colors may vary due to monitor settings and photographic conditions

• Product specifications are subject to change without notice

• Availability is subject to inventory and may change without notice

PRICING

• All prices are in Indian Rupees (INR) unless otherwise stated

• Prices include applicable taxes (GST) unless specifically excluded

• Promotional pricing is subject to terms and conditions

• We reserve the right to correct pricing errors

• Price changes do not affect confirmed orders

PRODUCT AVAILABILITY

• Product availability is updated regularly but not guaranteed

• Limited edition and seasonal items may have restricted availability

• Pre-order items may have different delivery timelines

• Out-of-stock items may be backordered with customer consent

5. ORDERING AND PAYMENT

ORDER PROCESS

• Add items to shopping cart and proceed to checkout

• Provide accurate shipping and billing information

• Review order details before finalizing payment

• Order confirmation will be sent via email

• Orders are subject to acceptance and inventory availability

PAYMENT METHODS

• Credit Cards: Visa, Mastercard, American Express, RuPay

• Debit Cards: All major Indian banks

• Digital Payments: UPI, Net Banking, Digital Wallets

• Cash on Delivery: Available for selected pin codes

PAYMENT SECURITY

• All transactions are processed through secure, encrypted connections

• Payment information is handled by certified payment processors

• We do not store complete payment card information

• Suspicious transactions may be flagged for verification

• Fraudulent activity will be reported to authorities

ORDER MODIFICATIONS

• Orders can be modified within 30 minutes of placement

• Modification requests are subject to processing status

• Some changes may not be possible after payment authorization

• Contact customer support for assistance with modifications

6. SHIPPING AND DELIVERY

Please refer to our Shipping Policy.
Link to our shipping policy.

7. RETURNS AND EXCHANGES

Please refer to our Return & Exchange Policy.
Link to our return & exchange policy.

8. WARRANTIES AND GUARANTEES

PRODUCT WARRANTY

• All products covered by manufacturer warranty

• Warranty periods vary by product category

• Warranty covers manufacturing defects only

• Normal wear and tear not covered

• Warranty claims require proof of purchase

QUALITY GUARANTEE

• Products meet specified quality standards

• Defective products replaced or refunded

• Quality issues reported within 5 days of delivery

• Professional assessment may be required for quality claims

SATISFACTION GUARANTEE

• Hassle-free returns for unsatisfied customers

• Customer service support for resolution

• Commitment to customer satisfaction excellence

9. INTELLECTUAL PROPERTY

DUGAZI INTELLECTUAL PROPERTY

• All Platform content is protected by intellectual property laws

• Dugazi trademarks, logos, and designs are proprietary

• Unauthorized use of intellectual property is prohibited

• Content includes text, images, videos, and software

LIMITED USE LICENSE

• Permission granted for personal, non-commercial use

• No reproduction or distribution without written consent

• License terminates upon Terms violation

• Commercial use requires separate licensing agreement

COPYRIGHT INFRINGEMENT

• Report copyright violations to legal@dugazi.com

• DMCA takedown procedures available

• Repeat infringers may have accounts terminated

• Respect for intellectual property rights expected

10. PRIVACY AND DATA PROTECTION

10.1 PRIVACY COMMITMENT

• Personal information protected per Privacy Policy

• Data collected for business operations only

• No sale of personal information to third parties

• Secure handling of sensitive information

10.2 MARKETING COMMUNICATIONS

• Opt-in required for promotional emails

• Unsubscribe option available in all marketing emails

• Preference management through account settings

• Respect for communication preferences

11. LIABILITY AND DISCLAIMERS

LIABILITY LIMITATIONS

• Liability limited to purchase price of products

• No liability for indirect or consequential damages

• Force majeure events exclude liability

• Customer responsible for proper product use

DISCLAIMERS

• Products sold "as is" with specified warranties

• No guarantees beyond stated warranties

• Platform availability subject to maintenance and updates

• Third-party content not endorsed by Dugazi

12. DISPUTE RESOLUTION

GRIEVANCE REDRESSAL

• Customer service first point of contact

• Escalation process for unresolved issues

• Dedicated grievance officer for complex matters

• Response commitment within 48–72 hours

GENERAL PROVISIONS

ENTIRE AGREEMENT

• These Terms constitute complete agreement

• Previous agreements superseded

• Modifications only in writing

• Integration of all policies and terms

SEVERABILITY

• Invalid provisions do not affect remainder

• Modified provisions interpreted reasonably

• Terms remain enforceable where possible

ASSIGNMENT

• Terms binding on successors and assigns

• Customer cannot assign without consent

• Dugazi may assign rights freely

• Business transfers included

CONTACT INFORMATION

Customer Service:
Email: support@dugazi.com
Phone: +91 7400431725
Hours: Monday–Saturday, 10:00 AM – 8:00 PM IST

These Terms of Service are effective as of the last updated date. By using the Dugazi Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

© 2025 Dugazi. All rights reserved.