FAQs

FAQ

1. How do I choose the right size?

Check the size chart on the product page and compare it with a garment you already own. For an oversized fit, choose your usual size.

2. What sizes does DUGAZI offer?

DUGAZI offers sizes from S to XXL. Each product has its own size chart, so check the product measurements before ordering.

3. What fabric do you use?

DUGAZI uses 100% combed cotton, typically 220–240 GSM, with zero polyester. The fabric is chosen for structure and comfort in everyday wear.

4. Are all DUGAZI products 100% cotton?

Where mentioned, the product is made from 100% cotton. Check the individual product description for exact fabric details before ordering.

5. How should I wash DUGAZI products?

Wash inside out, in cold water, with similar colors and mild detergent. Do not bleach, tumble dry, or dry clean. Dry in shade and avoid ironing directly over prints, embroidery, or patches.

6. Do you offer free shipping?

Yes. DUGAZI offers free shipping on all orders across India, with no minimum order value required.

7. How long does delivery take?

Orders are dispatched within 2–3 business days of payment confirmation. After dispatch, delivery takes 3–5 business days for metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune) and 5–8 business days for Tier 2 and Tier 3 cities.

8. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email.

9. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available on eligible orders across serviceable pincodes.

10. Do you offer exchanges?

Size exchanges may be available depending on stock availability. The product must be unused, unwashed, and in original condition.

11. Do you accept returns?

We do not accept returns.

12. What should I do if I receive a damaged or wrong product?

Contact us within 24–48 hours of delivery with your order ID and clear photos or videos of the product and packaging.

13. Can I cancel my order?

Orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.

14. When will sold-out products restock?

Some pieces may restock depending on demand. Follow us on Instagram or sign up for updates to know about restocks first.

15. Where is DUGAZI based?

DUGAZI is based in Mumbai, India.

16. How can I contact DUGAZI?

Email dugazi.care@gmail.com or WhatsApp/call +91 8169991725. Customer support is available Monday–Saturday, 10:00 AM–8:00 PM, and 11:00 AM–6:00 PM on public holidays. Please include your order ID for order-related queries.