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Go to the shopabout us
Who is DUGAZI?
DUGAZI is a premium fashion brand dedicated to creating stylish, high-quality clothing that blends contemporary design with comfort and durability. We focus on delivering exceptional fashion experiences for our customers.
What makes DUGAZI different from other clothing brands?
A: DUGAZI distinguishes itself in the fashion landscape through a unique combination of perfect design engineering and uncompromising craftsmanship that sets us apart from conventional clothing brands. DUGAZI stands out through our focus on versatile, Premium Materials & Ethical Sourcing, high-quality pieces, combined with exceptional customer service.
Product Information
How do I find the right size?
We provide detailed size charts for each category of clothing on our website. Each product page includes specific measurements to help you select the perfect fit.
How should I care for my DUGAZI clothes?
Always check the care label on each garment before washing. General care instructions include:
-Wash in cold water to preserve colours and fabric integrity
-Turn garments inside out before washing
-Use mild detergent without bleach or optical brighteners
- Air dry in shade when possible
-Iron at appropriate temperature settings as indicated on care labels
-Wash in cold water to preserve colours and fabric integrity
-Turn garments inside out before washing
-Use mild detergent without bleach or optical brighteners
- Air dry in shade when possible
-Iron at appropriate temperature settings as indicated on care labels
Can I machine wash all DUGAZI items?
Most DUGAZI pieces are machine washable, but always check the individual care label.
How do I prevent my clothes from fading?
Wash dark colours separately, use cold water, avoid direct sunlight when drying, and dissolve detergent in water before adding clothes.
Return & Shipping
When will my order arrive?
You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.
Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.
How do I return my Dugazi® order?
We want you to be completely satisfied with your Dugazi® purchase, but we are happy to accept returns of your item(s) up to 5 days after the date of delivery
If I want to exchange an item for a different size or colour, how do I do that?
You can exchange an item for a different size or colour up to 5 days after date of delivery.
What is your return policy?
You have up to 5 days from the date of purchase to return an item. Items must not be damaged or show signs of use. All labels (as originally attached by the manufacturer) cannot be removed. These serve as a guarantee for both the customer and the brand. Returns are free. For more information, see our RETURN POLICY .
How and when can I receive my refund?
Your refund should be credited to your bank account within 8-14 business days after receiving the items. The speed of the refund depends on the issuing bank and is beyond our control. For more information, contact your bank
What if my order arrives damaged?
If an item reveals manufacturing or material defects, please contact us as soon as possible via email or phone. You have 7 days after purchase to return the item. This applies only to normal use, not abuse or accidental damage.
Before contacting Customer Support, please have your order number with you – you can find your order number by accessing your account at dugazi.com
And, of course, we'll need you to describe the damage or defect to the item so we can help you.
Before contacting Customer Support, please have your order number with you – you can find your order number by accessing your account at dugazi.com
And, of course, we'll need you to describe the damage or defect to the item so we can help you.
Can I buy from Dugazi and give it as a gift?
Now you can buy at Dugazi, ask for delivery to the address of the person you're giving the gift to, and we'll send you a gift receipt along with your order.
Just select the “buy as a gift” option at Checkout.
How can I track my package?
When your order ships, you will receive a confirmation email containing tracking information. You can also track your order by logging into your account; select “recent orders” followed by “order details.” From there, you will be able to see if the order is awaiting fulfillment or has shipped.
If you do not have an account, you can check your order status Here by entering your order number, email address and billing zip code.
If you do not have an account, you can check your order status Here by entering your order number, email address and billing zip code.
Do you ship with Eco-Friendly packaging?
DUGAZI is proud to offer Eco-Friendly packaging, designed to minimize waste.
Order Information
When will my order be processed?
Most orders are processed immediately after clicking "Complete My Order." After confirming your payment method and shipping address, we'll ensure the items are in stock.
Once your order is shipped, you will be contacted by email.
Once your order is shipped, you will be contacted by email.
What if my items are out of stock online?
Please try again in a few days. We replenish stocks frequently.
Can I cancel my order?
Cancellations can be done only before the shipment.
Payment
What types of payment are accepted at Dugazi?
We accept payments via following Debit and Credit cards: Visa, Mastercard, RuPay, American Express.UPI, Net Banking and COD.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways. We use industry-standard payment gateway.
Customer Service & Support
How can I contact DUGAZI customer service?
You can reach our customer service team through:
Email: [your email address]
Phone: 7400431725
Social media:
Email: [your email address]
Phone: 7400431725
Social media:
What are your customer service hours?
Our customer service team is available Monday through Saturday, 10 AM to 8 PM. We strive to respond to all inquiries within 24 hours.
Do you have a loyalty program?
Yes! Join the DUGAZI loyalty program to earn points on purchases, receive exclusive offers, and get early access to new collections and sales.
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page and enter your email address. We'll send you instructions to reset your password.
Can I leave product reviews?
Yes, we encourage customers to leave honest reviews. You can submit reviews on individual product pages or through the review link in your order confirmation email.
I'm having trouble placing an order online. What should I do?
First, try clearing your browser cache and cookies. If the problem persists, contact our customer service.
Privacy & Security
Data Protection
How do you protect my personal information?
DUGAZI uses industry-standard encryption and secure servers to protect your personal and payment information. We never share your data with unauthorized third parties.
Can I update my personal information?
Yes, log into your account and navigate to "My Account" to update your contact information, shipping addresses, and preferences.
How do you use my email address?
We use your email to send order confirmations, shipping updates, and occasional promotional offers. You can unsubscribe from marketing emails at any time while continuing to receive important order-related communications.
