Refund policy
1. EXCHANGE TIMEFRAME
1.1 Standard Return Window
- 5 days from delivery date for all customers
- 7 days in case of any manufacturing defects*(please contact customer care)
- 10 days for Dugazi Elite loyalty program members
- Return only if there are manufacturing defects
DEFECTIVE ITEMS:-
We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 7 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty. Such returns have to be initiated with our customer care and not via online returns.
n Return charges may apply for excessive returns (more than 5 return / month)
2. Return/ Exchange Condition Requirements
Items must be:
- Unworn and unused with all original tags attached
- In original packaging with all accessories included
- Clean and undamaged with no signs of wear, stains, or alterations
- Returned with original receipt or order confirmation
- Items damaged by customer use will be non returnable (stains, tears, excessive wear)
3. EXCHANGES
Size & Colour Exchanges
- Free exchanges within 5 days
- 10 days for Dugazi Elite loyalty program members
- Subject to availability
4. REFUNDS
Refund Options
For Original Payment Method
- Credit/Debit Card: within 10 business days
- Net Banking: within 10 business days
- UPI: within 7 business days
For COD Orders:
- Dugazi Wallet credit: Instant
- Bank account transfer: within 10 business days
If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.
5. ORDER CANCELLATION
Before Shipment
- Free cancellation before item is shipped
- Instant refund to original payment method
- Cancel via "My Orders" or contact support
After Shipment
- Follow standard return process once delivered
- Refuse delivery at doorstep for immediate return processing