Contact Us

CONTACT US

We're here to help. Whether you have a question about your order, need help with sizing, or want to know more about our products, the DUGAZI support team is available six days a week to assist you.

1. CUSTOMER SERVICE HOURS

  • Monday – Saturday: 10:00 AM – 8:00 PM
  • Public Holidays: 11:00 AM – 6:00 PM

2. CONTACT METHODS

3. RESPONSE TIME

  • We aim to respond to all queries within 24 hours on working days.
  • For urgent matters, WhatsApp is the fastest way to reach us.

4. WHAT WE CAN HELP WITH

  • Orders & Delivery: Track your order, report a delay, or check dispatch status.
  • Exchanges & Returns: Understand eligibility, timelines, and how to initiate a request.
  • Product Queries: Fabric details, sizing guidance, care instructions, and availability.
  • Payments: Confirm payment status or resolve a failed transaction.

5. SHIPPING COVERAGE

DUGAZI delivers across India. For most pin codes, orders are dispatched within 2–3 business days. Refer to our Shipping page for full delivery timelines and free shipping conditions.

6. EXCHANGES

We offer size exchanges on eligible orders. Please review our Exchange policy before reaching out so we can resolve your request as quickly as possible.