Shipping

  • SHIPPING & DELIVERY

    DUGAZI delivers premium menswear across India. We aim to make every delivery experience as smooth as the products we make. Below you'll find everything you need to know about how we ship your order.

    1. DISPATCH TIMELINE

    • Orders are typically dispatched within 2–3 business days of payment confirmation.
    • Orders placed on Sundays or public holidays are processed the next working day.
    • You will receive a dispatch confirmation with a tracking link via email or WhatsApp once your order ships.

    2. DELIVERY TIMELINE

    • Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune): 3–5 business days after dispatch.
    • Tier 2 & Tier 3 cities: 5–8 business days after dispatch.
    • Delivery timelines are estimates and may vary due to courier delays, weather, or public holidays.

    3. FREE SHIPPING

    • We offer free shipping on all orders across India.
    • No minimum order value is required to qualify.

    4. ORDER TRACKING

    • Once dispatched, you will receive a tracking number from our logistics partner.
    • Use the tracking link provided to monitor your shipment in real time.
    • For tracking issues, contact us on WhatsApp at +91 7400431725 or email dugazi.care@gmail.com.

    5. FAILED DELIVERY

    • If a delivery attempt fails, the courier will typically retry once or twice before returning the package.
    • Please ensure your delivery address and phone number are accurate at checkout.
    • For returned shipments, contact our support team to arrange re-dispatch.