Returns & Exchange

RETURNS & EXCHANGES

At DUGAZI, we want you to love what you wear. If something isn't right with your order, we're here to help. Please read our exchange and return conditions carefully before raising a request.

1. EXCHANGE ELIGIBILITY

• Exchange requests must be raised within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with all tags intact.
• Exchanges are accepted for size issues only. We do not exchange for change of mind.
• Sale or discounted items are not eligible for exchange.

2. HOW TO INITIATE AN EXCHANGE

• Contact us via WhatsApp at +91 7400431725 or email dugazi.care@gmail.com.
• Share your order number, the item you wish to exchange, and the size you need.
• Our team will confirm eligibility and provide pickup or drop-off instructions within 24 hours.

3. RETURN TIMELINE

• Once we receive and inspect the returned item, your replacement will be dispatched within 3–5 business days.
• You will receive a tracking update once the replacement ships.

4. REFUNDS

• We currently offer size exchanges only — we do not process monetary refunds except in cases of a defective or incorrect item being delivered.
• If you received a damaged or wrong product, contact us immediately with photos and we will resolve it promptly.

5. NON-RETURNABLE CONDITIONS

• Items that have been worn, washed, or altered.
• Items without original tags or packaging.
• Requests raised after 7 days of delivery.